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Profile

Fifteen years running operations teams of up to 400 people. I turn messy, manual processes into ones that work on a bad day, and I bring teams along while doing it.

Currently heading operations for a diagnostics chain with 120 collection centres across South India.

Experience

  1. Head of operations

    Aug 2021 – Present

    Arogya Diagnostics · Chennai

    Leading 120 centres and 400 staff.

    • Cut report turnaround from 36 to 14 hours
    • Opened 45 centres in two years without adding head-office staff

  2. Regional operations manager

    Apr 2016 – Jul 2021

    Swift Freight · Bengaluru

    Ran four warehouses and a fleet of 220 trucks across Karnataka and Kerala.

  3. Operations analyst

    Jun 2011 – Mar 2016

    Swift Freight

    Built the routing model still used for same-day deliveries.

Selected work

Same-day reports

A courier and lab scheduling system for 120 centres.

Samples now reach a lab within three hours, so most reports arrive the same day.

Process design · Change management

Certificates

  • Lean Six Sigma Black Belt

    Mar 2018

    Quality Council of India

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